Legal information and general terms of sale



This website belongs to CYCLOPOLITAIN SAS Company. In accordance with the law, here are our Terms of Use and any specific conditions shown on the pages of the Website, which govern your use of the www.visite-insolite-cyclopolitain.com Website and your relationship with CYCLOPOLITAIN SAS. These Terms concern your legal rights and responsibilities that apply when you use this website. This website was built using the open-source solution PrestaShop™ .

CYCLOPOLITAIN SAS is a French company, whose head office is located 2, rue Sainte Marie des Terreaux - 69001 Lyon, registered with the Trade and Companies Registry of Paris under number 448 441 253. CYCLOPOLITAIN offers tourist services using power-assisted pedicabs in whole France since 2003.

Any reservations made on this website or any of its affiliated websites, imply full acceptance of these terms of sale. The General Terms can be amended and updated at any time, without notice. It is imperative that the User consult the website regularly. The updates apply as of when they are published on the website.



USE OF THE WEBSITE 

By using this website, you agree not to use it to make speculative, false or fraudulent requests. You agree not use robots or other automated means to access this website, unless otherwise authorized by visite-insolite-cyclopolitain.com. The User must be at least 18 years, and be legally able to enter and use this Website in accordance with the General Terms.

You can only use the Website to make reservations or purchases for a legitimate purpose. No use or misuse of end purpose is allowed, including for purposes contrary to Public Order and Morality. For failure to comply with these Terms, we reserve the right at any time without notice, to prohibit or restrict your access to all or part of the Website, without prejudice to any damages - interest.

Except in cases of fraud where it is your responsibility to provide proof, you are financially responsible for these actions on the Website, including the use made of your e-mail address and password. You also warrant the truthfulness and accuracy of your information provided on the Website. Any copying, reproduction, re-publication, downloading, sending on the Internet, broadcasting, transmission, making available to the public or other uses of the visite-insolite-cyclopolitain.com content (text, images, URLs, pricing information, etc.) for purposes other than personal, non-commercial use is strictly prohibited. Any other use of the contents of visite-insolite-cyclopolitain.com requires the written permission of CYCLOPOLITAIN.



PRICE

The prices mentioned include all taxes. Prices are subject to change without notice, and shall become final only upon receipt of confirmation. The pricing is not in itself a guarantee, the latter being listed as a guide, especially for currencies. Prices include all the services specified in the description of each tour. Prices quoted on this website are valid only for bookings made on the website, directly online. Promotions listed on the website are valid only on the latter. 



RESERVATION

The services marketed on Visite-insolite-cyclopolitain.com and its affiliated websites are subject to availability. No claim can be made if the selected service is not available. Any reservation will be deemed effective upon receipt of the confirmation order email. Users can only order via the Website once they have accepted these General Terms and the Specific Partners Conditions that may apply.



PAYMENT TERMS

Payment must be made at the time of booking by credit card. To confirm a reservation, full payment must be made. As part of an order for which certain services could not be confirmed due to lack of availability, the price for the services that are unavailable shall be re-credited to the cardholder.



ORDER CONFIRMATION

The customer's order will be effective only upon receipt of the confirmation email from the visit-insolite-cyclopolitain.com. The customer has to consult his emails or the site if it allows it.

The details of the client will be transmitted to the pilot in charge of the visit. The client can be contacted by the pilot and asked for identification.



CHANGE OF RESERVATION

The customer can request a change to the reservation (with the exception of the services listed as "cannot be changed or canceled). Until J-7 from the date of use of the service booked, no fees shall generally be required (except for the services listed as "cannot be changed or canceled" or those corresponding to specific cancellation policies duly shown under the "Cancellation Policy" for each service). After J-7, visite-insolite-cyclopolitain.com applies a processing fee. Any change of date or content cannot be guaranteed and shall be applied subject to availability. Any change request must be sent to resa@visite-insolite-cyclopolitain.com (specifying the reservation number, customer name reference and the date), which shall process the request as soon as possible. 



CANCELLATION OF RESERVATION

Any request for cancellation or change must be received by e-mail at Visite-insolite-cyclopolitain.com at resa@visite-insolite-cyclopolitain.com (specifying the reservation number, customer name reference and the date), which shall process this request as soon as possible.

For any cancellation, the following fees (with a minimum charge amount of 5 Euros) shall be deducted from the refund:
•     More than 30 days prior to the service, no charge
•     Between 30 and 7 days prior to the service, 25% of the price of the service,
•     Between 7 days and the actual day of the service, 100% of the price of the service

Any interruption of the tour or service during its delivery, at the client's wishes, shall not give rise to any refund. Any customer who arrives after the start time of the excursion shall be considered a "no show" and not refunded, whatever the reason for the lateness. 

The organizer reserves the right to cancel or modify certain tours without notice if the passengers' comfort or safety so requires in case of force majeure, strike, demonstration, administrative decision or exceptional closure...



CLAIMS

Any claim must be received by CYCLOPOLITAIN 45 days from the date of the tour. Claims must be submitted by mail to:

CYCLOPOLITAIN SAS
2 rue Sainte Marie des Terreaux
69001 LYON



RESPONSIBILITIES 

Schedules, programs and lengths of tours are subject to change: prices include all the services indicated in the description of each service. CYCLOPOLITAIN and its partners cannot be held liable and cannot guarantee the return of personal effects and luggage left on the pedicabs.



PHOTOS ET ILLUSTRATIONS 

The photographs and illustrations used on the website cannot be a source of commitment beyond that purpose.
Credits:
Cyclopolitain, DR, JeanGui(cc), Giam(cc), Marko8904(cc), clr(cc), stillwanderer(cc), frenchhope(cc), sylaf(cc), edwin(cc), up(cc), karstenplanz(cc), paultridon(cc), abodeofchaos(cc), swampa(cc), dalbera(cc), jamescridland(cc), wikimedia commons, sgtgarcia(cc), jmmcdll(cc), britrob(cc), jimmyweee(cc), eskola(cc), engyles(cc), summerpark(cc), hanspoldoja(cc), cosoquelloalto(cc), michaelgwitherjones(cc), zemzina(cc), juanedc(cc), davidbertho(cc), jeanlouisimmermann(cc), robertotaddeo(cc), celsoflores(cc), guilhemvellut(cc), problemkind(cc), claudeattard(cc), florencialewis(cc), photografer(cc), blackwing(cc), kbandara(cc), janomacl(cc), mcspadden(cc), moyanbrenn(cc), mustangjoe(cc), parissharing(cc), adambaker(cc), nicolaswinspeare(cc), paulicarmody(cc), christinezenino(cc), jafsegal(cc), mrdoods(cc).



DATA PROTECTION

The information provided by the User on the Website is used to process and fill his orders.

In accordance with Article 32 of the Data Protection Act of January 6, 1978 amended by Law 2004-801 of August 6, 2004, the information needed to process and fill orders is marked with an asterisk on the Website's pages. Requests for other information that is considered optional, or for information regarding the User's interests in order to send him offers of services are to better know him and to improve the services offered to him.



COOKIES

When visiting our website, a "cookie" (a small text file) shall be created and saved on your computer's hard drive. The cookie identifies you when you visit our website so that we can improve your navigation on the website and personalize your online experience (automatic recognition, list of your favorite residences…). We also gather technical information about your computer whenever you open a page during your visit to our websites. Such information includes your IP (Internet Protocol), the operating system used, the browser type and the address of a Website that you came from, if applicable. We gather this information to improve the quality of your experience during your visit to our website, and we do not sell or transfer this information to third parties.

We use software that is a Website analytics tool, which provides us with a data set and a service that tracks customers' activities on our website. When you visit our website, we use cookies to track and receive anonymous information about your search activities on our Website. The tool in question allows us to improve your online experience and the user-friendliness of our Websites. It is by no means used to gather personal information about you, and is never compared with your user profile if you are registered on our website.

Most browsers automatically accept cookies, but you can delete or reject the enabled cookies. As each browser is different, you should refer to your web browser's "Help" menu to see how to change the preferences regarding cookies. The website's behavior remains the same and all the features are accessible.



SECURITY

To guarantee your security and ensure greater confidentiality, our Website uses SSL 128 bit encryption.

When transferring information over the network, your credit or debit card number and all the information entered in the various forms is automatically encrypted.

The SSL encryption (Secure Socket Layer) system automatically encodes the information before it is transmitted over the network.

When it arrives on our server, it is decrypted using a single SSL key that allows your browser to connect to our Website and transparently negotiate a secure communication channel. Developed by Netscape, SSL is now the most widely used and successful system for securing transactions.



ASSISTANCE ET INSURANCE 

No insurance is included in the prices offered on the website.

Visite-insolite-cyclopolitain.com recommends that you take out an insurance policy covering the consequences of certain cases of cancellation and an assistance contract covering certain risks including costs of repatriation in case of accident or illness.



INTELLECTUAL PROPERTY 

CYCLOPOLITAIN owns the intellectual property rights to all the items listed on the website.

It is consequently prohibited to reproduce, modify, transfer or use all or part of the website without the express written permission of CYCLOPOLITAIN: partial reproduction is however tolerated for strictly private purposes. 

It is forbidden to resell products or use the website for commercial purposes without the express written permission of CYCLOPOLITAIN.



GOVERNING LAW 

These General Terms are governed by French law. Any dispute concerning their interpretation and/or execution is referred to the Court of Arbitration of Lyon.